Betting Rules

1. General betting conditions

These rules apply to all bets placed through the Croco Casino website or any associated betting service made available to eligible customers. Additional rules may apply to a particular sport, competition, game, market, promotion or betting product. Where a specific rule conflicts with a general rule, the specific rule for that market or product will generally apply.

You are responsible for reading the information shown before confirming a bet. This includes the selection, odds or price, stake, potential return, market type, event details and any conditions displayed on the betting interface. If you are unsure how a market works, do not place the bet until you have obtained an explanation or reviewed the relevant information.

• You must be legally permitted to use online gambling services in your location and must meet any applicable minimum age requirement.
• You must provide accurate, current and complete account information and keep your login details secure.
• You may only use an account registered in your own name unless an alternative arrangement has been expressly approved.
• You must not place bets on behalf of another person, allow another person to use your account or transfer your account to someone else.
• You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other improper purpose.
• You must comply with the laws and regulations that apply to you in Australia and in the place where you are using the service.

Croco Casino may refuse, restrict, suspend or cancel activity where there is a reasonable concern about account security, identity, eligibility, compliance, technical error, prohibited conduct or a breach of these rules. Any action taken will be handled in accordance with the applicable terms and legal requirements.

3. Events, markets and settlement

Bets are settled using the official result or other reliable result information relevant to the market. The result may be determined by the governing body, event organiser, official statistics provider or another source considered appropriate for that event. If an official result is changed after settlement, the bet may be reviewed and adjusted where the applicable rules allow.

Each market has a particular meaning. For example, a market may concern the final result, a result at a specified time, a score, a statistic, an occurrence or a specific outcome. The market description and any displayed conditions determine what must happen for the bet to win, lose or be void.

• The event, participant, competition and market shown on the bet slip are the details used for settlement.
• Where a market specifies a time period, only the stated period is relevant unless the market rules say otherwise.
• Where a market requires a participant or team to take part, non-participation may result in the bet being void or treated under a special rule.
• An event may be postponed, abandoned, interrupted, rescheduled or materially changed. The relevant market rules will determine whether bets remain valid.
• If an event or market is cancelled, suspended or unavailable, bets may be voided or settled under the applicable conditions.
• A dead heat, tie or equal result may be settled using a dead-heat or related calculation where that rule applies.
• If no reliable result is available, settlement may be delayed while the result is checked.

Voided bets and corrections

A bet or selection may be declared void where the market was offered in error, the event did not take place as required, the market conditions were not satisfied, or a relevant rule provides for a void outcome. A void selection in a multiple bet may affect the remaining bet rather than causing the entire bet to be void.

Obvious errors may be corrected. An obvious error can include an incorrect price, market description, result, settlement, event detail or other information that a reasonable customer would recognise as erroneous. Where an error affects a bet, the bet may be settled using the correct information or cancelled in accordance with the applicable terms.

5. Account records, payments and disputes

Your account history is the primary record of accepted bets, stakes, results and settlements. You should check it regularly and raise any apparent discrepancy as soon as possible through the available support process. When contacting support, provide enough information to identify the transaction, such as the date, time, market or game and the relevant reference shown in your account.

Payments, withdrawals and account balances are subject to the website’s payment conditions, identity checks, anti-money-laundering requirements and any applicable legal obligations. Funds may not be available for withdrawal until required verification has been completed. Croco Casino will not ask you to ignore security checks or provide payment information through an unverified channel.

1. Review the bet confirmation and account history.
2. Check the market description and settlement information.
3. Keep screenshots or other relevant records where appropriate.
4. Raise the issue through the available customer support channel without delay.
5. Co-operate with reasonable identity, account security and transaction checks.

Any dispute will be reviewed against the applicable rules, account records, transaction information and relevant technical or official data. If a matter cannot be resolved through the initial review, you may use any formal complaints or dispute process made available under the website’s Terms and Conditions.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only wager money you can afford to lose, set a budget before you start and take regular breaks. Do not gamble while distressed, under the influence of alcohol or substances, or when gambling is affecting your work, relationships or finances.

If you feel that gambling is becoming difficult to control, stop playing and use the responsible gambling tools and support information available on the website. You can consider deposit or spending controls, time limits, account breaks or self-exclusion where available. You can also seek independent advice from an appropriate Australian support service.

These Betting Rules may be updated from time to time to reflect changes to products, operations or legal requirements. The version published on the website at the time of your activity will generally apply, unless a later change is required to apply to an earlier transaction. Please review the rules regularly before placing a bet.