Privacy Policy

This Privacy Policy explains how Croco Casino handles personal information when players visit the website, create or use an account, contact support, or use related services. It is intended for players in Australia and describes the types of information that may be collected, why it may be used, how it may be shared, and the choices available to players. Croco Casino aims to handle personal information carefully, fairly and transparently while taking reasonable steps to protect it.

Croco Casino is licensed and regulated by the Government of Curaçao, operating under the jurisdiction's framework for online gaming.

Information Croco Casino may collect

Croco Casino may collect information directly from players, automatically from devices used to access the website, and from service providers that help operate the platform. The information collected depends on how the website and account are used, the services requested, and the checks that may be required before or during play.

Account and identity details

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, username, account preferences and information needed to manage access. Players should provide information that is accurate and current. If details change, keeping the account information up to date can help with account security, support and verification.

Verification and compliance information

A casino site may request documents or other information to confirm a player's identity, age, location or source of funds where appropriate. This can include identity documents, proof of address, images, verification results and records of communications about a verification request. Such information may be used for customer due diligence, responsible operation of the service, anti-fraud checks, prevention of financial crime and other legal or compliance requirements.

Payment and transaction records

The site may handle records about deposits, withdrawals, bets, gameplay, account balances, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details directly. Croco Casino may receive information needed to confirm a transaction, provide account services, investigate unusual activity, resolve payment questions and maintain required records. Full payment card details may not be stored by the casino where payment processing is handled by a specialist provider.

Device, usage and cookie data

When players use the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, clicks, session information and approximate location derived from technical data. The site may also use cookies and similar technologies to remember preferences, support essential functions, improve performance, understand website usage and help protect accounts.

Communications and support information

If a player contacts support, the site may keep the message, account details supplied for verification, attachments, conversation history and information needed to respond. Calls or other interactions may be recorded or documented where appropriate for training, quality, security, dispute handling or record-keeping purposes.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the casino service, meeting obligations, and communicating with players. The purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing gameplay, account features, customer support and requested services.
Confirming identity, age and eligibility, and completing verification checks.
Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or unlawful activity.
Protecting the website, systems, players and service providers from security threats.
Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
Investigating complaints, disputes, payment issues and suspected breaches of the applicable terms.
Monitoring and improving website functionality, accessibility, reliability and user experience.
Sending service messages, security alerts, account notices and other essential communications.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing messages may include information about services, features or promotions. Players can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting support@crococasino.fun. Withdrawing marketing consent does not affect essential messages about an account, transactions, security or the operation of the service.

Lawful handling and fairness

Information may be handled where it is needed to provide a requested service, protect the site and its users, comply with a legal obligation, prevent misuse, respond to a request, or support a legitimate business purpose that is balanced against player privacy. Where consent is used, players may withdraw it as described in this policy. Withdrawal does not undo processing that took place before consent was withdrawn.

Sharing, security and retention

Croco Casino may share relevant information with trusted providers that help deliver the service. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Providers should receive only information relevant to their function and are expected to handle it securely and according to their service obligations.

Information may also be disclosed where reasonably necessary to protect players or the service, investigate suspected fraud or unlawful activity, respond to a valid legal request, enforce applicable terms, resolve a dispute, or support a business transfer or restructuring. Information may be processed in Australia or another country where Croco Casino or its service providers operate. Where information is handled across borders, reasonable steps should be taken to support appropriate protection.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No online service can guarantee absolute security, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account or dispute, protect the service, or meet applicable obligations. Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. Some are necessary for login, security, navigation and core functions. Others may help remember preferences, measure performance or understand how the website is used. Players can manage, block or delete cookies through their browser settings. Blocking certain cookies may affect website functionality, account access or the availability of some features.

Player privacy rights and contact

Players may have privacy rights under applicable Australian privacy requirements and other rules that apply to their circumstances. These rights can vary depending on the type of information, the reason it is held and any legal exceptions. Requests will be considered reasonably and may require verification to help protect the account and personal information.

How to exercise your rights

To make a privacy or data request, contact support@crococasino.fun. In your message, explain what you are requesting and provide enough information to identify the relevant account. For security, additional information may be requested before a request is completed. Players can use this contact method to request:

Access to personal information held about them and, where appropriate, information about how it is used.
Correction of inaccurate, incomplete or outdated account information.
Deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
Withdrawal of consent to receive marketing communications or for other processing based on consent.
Information about a privacy concern, suspected misuse or an issue with the handling of personal information.

A deletion request may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, restricting or objecting to certain processing may affect the ability to provide an account or particular features. If a request cannot be completed in full, the reason will be explained where appropriate.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available, unless a different date is stated. Players should review this page periodically. Questions about privacy, personal information, cookies or data rights can be sent to support@crococasino.fun.