Croco Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Croco Casino, including creating an account, playing games, making payments and using related services. Please read them carefully before registering or playing. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

Croco Casino is licensed and regulated by the Government of Curaçao, operating under the jurisdiction's framework for online gaming.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Croco Casino in relation to your use of the website and any associated gambling services made available through it. They apply to visitors, registered account holders and players, as relevant to the service being used. Additional terms may apply to specific games, payment methods, promotions, competitions or other features. If an additional term conflicts with these Terms & Conditions, the specific term will generally apply to the relevant feature.

You should only use Croco Casino where online gambling is lawful for you. You are responsible for checking the laws that apply in your location and for complying with them. Access to the website does not mean that the website or every service is available or lawful in every country, state or territory. Croco Casino may restrict or refuse access where required by law, regulation, risk controls or internal policies.

Croco Casino may update these Terms & Conditions from time to time. Updated terms will apply from the date they are published or otherwise notified, unless a different date is stated. You should review this page regularly. If you do not agree with an update, you must stop using the website and contact the available support channel about any unresolved account matters.

Eligibility

You must meet the minimum legal age for online gambling in your place of residence and satisfy any other eligibility requirements that apply. You must not use the website if gambling is prohibited where you are located, if you are subject to a gambling restriction, or if you are acting on behalf of another person. Croco Casino may require evidence of age, identity, location, source of funds or other information before allowing access to particular services.

2. Accounts, identity and security

Where an account is required, you must provide information that is accurate, complete and current. You must update your details if they change. An account must be registered in your own name and may only be used by you. You must not create accounts for another person, allow another person to use your account, or operate multiple accounts unless expressly permitted.

You are responsible for keeping your login details, devices and account information secure. Do not share your password or verification codes. You should notify Croco Casino promptly if you suspect unauthorised access, incorrect account activity or a security issue. You may be responsible for activity carried out through your account where you have failed to take reasonable security precautions.

Croco Casino may carry out identity, age, location, anti-fraud, anti-money-laundering and responsible gambling checks. You agree to provide reasonable information and documents when requested. Reviews may delay access to an account, deposits, withdrawals or winnings. If information cannot be verified, is misleading, or indicates a breach of these terms, Croco Casino may suspend, restrict or close the account in accordance with applicable requirements.

Do not register or play using false, misleading or stolen information.
Do not use the website for unlawful activity, fraud, money laundering or unauthorised commercial purposes.
Do not attempt to manipulate games, payment systems, promotions or account processes.
Do not use software, devices or methods intended to obtain an unfair advantage.
Do not allow a person who is underage or otherwise ineligible to access your account.

3. Deposits, play and withdrawals

Only payment methods made available through the website may be used. Payments must be made from a source held in your own name, unless an alternative arrangement is expressly accepted. Croco Casino may decline, reverse or review a transaction where there is a security, compliance, technical or payment-processing concern. You should check the details of each transaction before confirming it.

You are responsible for ensuring that you have sufficient funds and that your chosen payment method permits gambling-related transactions. Deposits must not be made using funds that you cannot afford to lose. Your bank, payment provider or other intermediary may apply its own fees, conditions or processing times. Croco Casino cannot control the policies of an external payment provider.

Games must be played through the approved website or application, where applicable. Results recorded by the relevant gaming system will generally determine the outcome of a game, subject to correction of a clear technical error. If a game is interrupted, incorrectly displays a result or contains a material malfunction, Croco Casino may void the affected play or take another reasonable action consistent with applicable requirements.

Withdrawal requests may be subject to account verification, payment checks, applicable game or promotion rules and legal requirements. Croco Casino may return funds through an appropriate verified method and may ask for further information before processing a request. Any available balance should be checked by you, and you should raise an apparent error as soon as reasonably possible.

Balances and errors

If an account is credited incorrectly, including as a result of a technical or human error, the amount remains payable to Croco Casino and may be corrected or recovered. You must not knowingly use funds or winnings that were credited in error. If you identify an incorrect balance or transaction, notify Croco Casino through the support option provided on the website.

4. Promotions, responsible gambling and account closure

Promotions, bonuses and promotional competitions may have separate terms, including eligibility criteria, contribution requirements, expiry conditions, maximum values and withdrawal rules. Those terms will be displayed with the relevant offer. You should read them before opting in. Croco Casino may correct, withdraw or refuse a promotion where there has been an error, abuse, fraud or a breach of the applicable promotional terms.

You are encouraged to treat gambling as entertainment and to set limits that suit your circumstances. Never gamble with money needed for essential expenses, and do not chase losses. Responsible gambling tools or information may be available through the website. You may request an account break, deposit restriction, activity limit or self-exclusion where those options are offered. A request may require identification and may apply according to the process and period explained at the time.

Croco Casino may suspend, restrict or close an account where it reasonably considers this necessary for safety, compliance, responsible gambling, security, fraud prevention, technical or operational reasons, or because these Terms & Conditions may have been breached. You may also close your account by using the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification or unlawful activity.

Stop playing if gambling is no longer enjoyable or is affecting your finances, relationships or wellbeing.
Use available limits or breaks before problems become difficult to manage.
Do not borrow money, sell essential possessions or use credit to gamble.
Seek independent support if you are concerned about your gambling.
Contact Croco Casino through the support options shown on the website for account-related assistance.

5. Website use, liability and legal information

You must use the website lawfully and respectfully. You must not interfere with its operation, introduce malicious code, attempt unauthorised access, scrape or copy content without permission, or use the website in a way that could harm Croco Casino, other users or service providers. Website content is provided for general information and may change without notice.

Reasonable steps may be taken to maintain availability, security and accuracy, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, network problems, software faults, third-party failures, regulatory requirements or circumstances outside reasonable control. Croco Casino is not responsible for loss caused by your failure to protect account details, your equipment or your internet connection.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law. Subject to those rights, Croco Casino is not liable for indirect or consequential loss arising from website use where the law permits that limitation. Any liability that cannot be excluded will be limited to the extent permitted by law.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. Disputes should first be raised through the support process shown on the website so they can be reviewed fairly. If you have questions about these terms, account activity or a complaint, use the current contact options published by Croco Casino. The website may also contain a separate Privacy Policy explaining how personal information is handled.